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Eyeconic Order Status

How to Find Your Eyeconic Order Status

Posted Aug 15, 2019 | Inside Eyeconic

You’ve ordered new glasses, sunglasses, or contact lenses from Eyeconic and can’t wait for them to arrive. We get it! While we work hard to deliver products on time every time, you can look over our shoulder to check in on the status of your order.

If you created an Eyeconic account at the time of purchase, just log in and click on “My Account” for the order status. You should’ve also received a confirmation email with tracking details.

What if you didn’t create an account? We’ve got you covered. Here’s what you’ll need:

  1. Your order number.
  2. The email address attached to your order.
  3. Your shipping ZIP code.
Once you’ve gathered that information, head over to the Eyeconic order status page and enter it in. Those details allow us to look up your order and let you know how it’s progressing.

If you still have questions about your order you can call an Eyeconic customer care representative at 1-855-EYECONIC (855-393-2664) during regular business hours (M-F, 6 a.m.-5 p.m. PST; Sat-Sun, 7 a.m.-5 p.m. PST).

How long does it take to ship glasses, sunglasses, and contacts?

Shipping times vary based on the delivery option you selected at checkout.

For glasses, choosing the fastest delivery method will have new frames in your hands within 7-10 business days. Free ground shipping on prescription and non-prescription glasses takes 9-14 business days from the time your order is validated by an uploaded RX or your eye doctor’s verification.

Non-prescription sunglasses often get to your door in less time; free ground shipping should have them there in 4-7 business days, while expedited options can cut that to 2-3 business days.

Contact lenses follow a similar schedule, taking 4-7 business days at most.

Order status

Why isn't my order here yet?

There are several reasons an order can take longer than we’d like, including:
 
  1. Extra time might be needed to verify a prescription with your eye doctor.
  2. Shipping delays can occur due to weather conditions.
  3. A delivery person may have trouble accessing your property or mailbox.
Eyeconic is committed to connecting you with the perfect pair of glasses, sunglasses, or contacts in a timely manner. Please don’t hesitate to reach out if you think it’s taking too long!

Other questions about your Eyeconic order? Check our FAQ page for more helpful information.

EYECONIC FAQ